If you have a London Gateway Vehicle Booking System (VBS) user or a registered driver you can book a vehicle to drop off or collect a container.
To book a vehicle click here.
Driver ID cards
Drivers must have the correct documentation to enter the port; without this entry will be refused.
Drivers are required to have a Permanent ID Card to enter the Port and must produce two forms of ID documentation (driving licence and passport, birth certificate or EU ID Card).
Permanent ID Cards can be requested at the Gate Service Office at a charge of £31.02 which will be applied to the company that is linked to the driver’s VBS booking. This will appear on the monthly invoice.
- First time drivers visiting the Port must show their driving licence.
- They will then be issued a FREE temporary driver ID card which is valid for 28 days.
- During this period drivers are encouraged to apply online to receive a FREE permanent driver ID card.
Please arrive with the correct documentation to receive either a temporary or permanent card at the port.
Drivers arriving at the Port requiring a driver ID card should leave extra time for entering the Port and follow the instructions given by security personnel.
All drivers arriving at the Port must have a valid VBS slot!
VBS booking charge will be applicable during peak times:
Monday - Friday
04:00 - 07:00 and 12:00 - 18:00
- VBS booking charge will be £1.30 per booking (truck visit)
- Cancellation charge - £21.50
- Expiry charge - £32.30
There will not be additional charges for weekend bookings. Bank holidays will be reated as normal week days, with peak times applicable to charges above.
VBS charges - waiver requests
All requests to waiver VBS charges should be sent in writing to the Invoice Enquiries Team at email@example.com and should include full justification for the request.
The waiver request will be reviewed and a decision taken within seven days. You will be notified of the outcome via email.
Please note: there will be an emphasis on assisitng those customers that pre-book VBS slots as this assists with a smooth and efficient delivery service within the port.