If you have a London Gateway Vehicle Booking System (VBS) user or a registered driver you can book a vehicle to drop off or collect a container.
To book a vehicle click here.
Announcement regarding: VBS bookings and charging structure
Driver ID Cards
To comply with DfT rules and regulations, together with assisting haulage firms with the management of obtaining Driver ID cards the current process and procedure is being amended to the following.
Drivers MUST have the correct documentation to enter the Port, without this entry will be refused.
- First time drivers visiting the Port are issued a FREE temporary driver ID card valid for 28 days. During this period drivers are encouraged to apply online to receive a FREE permanent driver ID card
- Please ensure drivers arrive with the correct documentation to receive either a temporary or permanent card at the Port. Documents required are as follows:-
- Temporary ID Card – Driving Licence
- Permanent ID Card – Two forms of ID are required - Driving Licence, plus Passport or birth certificate or EU ID Card
Any subsequent requests for ‘Temporary ID Cards’ will cease from 31 December 2018
Drivers are required to have a Permanent ID Card to enter the Port and must produce 2 forms of ID documentation (please see above). Permanent ID Cards can be requested at the Gate Service Office at a £31.02 charge which will be applied to the company that is linked to the Driver’s VBS booking and will appear on the monthly invoice.
In order for Haulage companies to have visibility on Driver ID charges being accumulated, an automated daily report is being developed. Further details to follow.
Drivers arriving at the Port requiring a driver ID card should leave extra time for entering the Port and follow the instructions given by our Security Personnel.
All drivers arriving at the Port must have a valid VBS slot.
VBS Tariff Increase
Please note that VBS rates shall be increased for the first time since opening in November 2013 at the level of prevailing inflation as measured by the official UK Retail Prices Index (RPI) and will be from 1 September 2018.
The new VBS tariff is as follows:-
VBS booking charge will be applicable during Peak Times: Mon – Fri 04.00 – 07.00 and 12.00 – 18.00
- VBS booking charge will be £1.22 per VBS booking (truck visit)
- VBS Late Cancellation Charge - £20.68
- VBS Expiry Charge - £31.02
There will not be additional charges for weekend VBS bookings and bank holidays will be treated as a normal week day with peak times applicable to charges above.
London Gateway revised VBS Charging Structure will commence from 1 September 2018.
VBS Charges – Waiver Requests
With immediate effect, any requests to waiver VBS charges should be sent in writing to our LG VBS Invoice Enquiries Team firstname.lastname@example.org and should include full justification for the request.
The waiver request will be reviewed and decision taken within 7 days with communication via the VBS Invoice Enquiries email address.
Please note that there will be an emphasis on assisting those customers that pre-book VBS slots which assists Port Users with a smooth and efficient delivery service within the Port.
All waiver requests must be submitted to the LG VBS Invoice Enquiries Team email address (above).